CA Warns Landlords Against Blocking Access to Licensed Telecom Providers
He further pointed to constitutional Articles 33, 34, and 35, which protect the public’s right to access information and communication platforms without restriction.
Communications Authority of Kenya Director-General David Mugonyi. Photo: CA.
By Robert Assad
The Communications Authority of Kenya (CA) has issued a strong warning to landlords, property managers, and public institutions, cautioning them against blocking or restricting licensed telecommunications providers from accessing their premises.
In a public notice, the Authority expressed concern over a growing trend where some property owners either limit access to certain providers or show preference for specific companies—effectively excluding others.
“This practice undermines fair competition and violates the rights of consumers to freely choose their preferred communication service providers,” said CA Director General David Mugonyi.
Mugonyi emphasized that such actions contravene both the Constitution and the Kenya Information and Communications Act, 1998. Sections 84U and 84V of the Act specifically prohibit denial of access to services and mandate equal treatment for all customers in a given area.
He further pointed to constitutional Articles 33, 34, and 35, which protect the public’s right to access information and communication platforms without restriction.
The CA has now directed all landlords and property managers to provide equal access to all licensed and compliant telecom providers. Additionally, they must only source services from entities listed on the Authority’s official licensee register, available at www.ca.go.ke/licensee-register.
Property owners are also reminded to secure any installed communication infrastructure on their premises and protect it from vandalism or interference.
The Authority also cautioned the public against using unlicensed service providers, warning that doing so jeopardizes both service quality and consumer safety.
“ICT services are critical to Kenya’s economic development,” the notice concluded, urging the public to support fair access and licensed providers to ensure quality and reliability.
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