Nakuru County Rolls Out Digital Health Systems to Enhance Efficiency and Patient Care
The system provides CHPs with digital tools for household registration, patient screening, treatment follow-ups, referrals and health education at the community level.
Ms Mungai noted that digitisation enables real-time access to health data, supporting informed decision-making, early detection of disease trends, and faster response to potential outbreaks. Photo/Courtesy
By Ruth Sang
Nakuru County has taken a major step towards modernising healthcare delivery through the rollout of comprehensive digital health systems across public health facilities, a move that is already improving efficiency, transparency and patient experience.
Health Services County Executive Committee Member (CECM) Roselyn Mungai said the county has embraced technology to streamline operations and strengthen governance within the health sector. She revealed that 56 public health facilities have been fully automated, allowing for the use of electronic health records, digital appointment scheduling, real-time monitoring of drug stocks and improved overall patient management.
According to Ms Mungai, the digital shift is part of Governor Susan Kihika’s broader agenda to enhance service delivery through digitisation. She noted that the new systems are designed to improve data management while ensuring patients receive timely and well-coordinated care.
“With the introduction of electronic health records and automated appointment systems, our facilities are now better equipped to manage patients, keep accurate records and monitor the availability of essential medicines,” she said. “This has significantly reduced paperwork and improved efficiency among healthcare workers, while also enhancing the experience of patients seeking services.”
The move towards paperless systems has eased administrative burdens in health facilities, allowing medical staff to focus more on patient care. Patients, on the other hand, benefit from faster services and improved coordination within facilities.
In addition, the county has begun transitioning to an Electronic Community Health Information System (eCHIS), which will support more than 2,000 Community Health Promoters (CHPs). The system provides CHPs with digital tools for household registration, patient screening, treatment follow-ups, referrals and health education at the community level. Training for CHPs has already been conducted across all wards in Nakuru’s 11 sub-counties.
Ms Mungai explained that digitisation enables real-time access to health data, which supports evidence-based decision-making, early identification of disease trends and quicker responses to potential health threats. This, she said, strengthens the county’s preparedness and response to public health challenges.
She further assured residents that the digital systems comply fully with the Data Protection Act, emphasising that patient information is secure, and confidentiality is maintained at all times.
The health CECM reiterated that technology remains a key pillar in Nakuru County’s efforts to achieve universal health coverage and improve healthcare outcomes. She added that the ongoing digital transformation reflects the county government’s commitment to building a modern, efficient and patient-centred healthcare system in line with Governor Kihika’s development priorities.
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